System Analysis and Design: Type of communication System-Difference b/w Formal and informal Communication System for Business
System Analysis and Design: Type of communication System-Difference bw Formal and informal Communication System for Business.
Contents [hide]
- 0.1 System Analysis and Design: Types of Communication Systems & Differences Between Formal and Informal Communication in Business
- 0.2 Types of Communication Systems in Business
- 0.3 1. Verbal Communication
- 0.4 2. Written Communication
- 0.5 3. Visual Communication
- 0.6 4. Electronic Communication
- 0.7 Formal vs. Informal Communication in Business
- 0.8 Key Takeaways
- 1
Types of Communication Systems in Business - 2
Formal vs. Informal Communication System
System Analysis and Design: Types of Communication Systems & Differences Between Formal and Informal Communication in Business
Communication plays a crucial role in business operations, and understanding different communication systems helps organizations improve efficiency, collaboration, and decision-making.
Types of Communication Systems in Business
Communication systems in business can be broadly categorized into:
1. Verbal Communication
Face-to-face conversations
Meetings, conferences, and video calls
Telephone conversations
2. Written Communication
Emails, memos, and reports
Business letters and proposals
Digital communication via chat apps
3. Visual Communication
Graphs, charts, and presentations
Infographics and videos
Signboards and symbols
4. Electronic Communication
Instant messaging (Slack, WhatsApp, Teams)
Web-based communication (Zoom, Google Meet)
Social media platforms for business networking
Formal vs. Informal Communication in Business
| Feature | Formal Communication | Informal Communication |
|---|---|---|
| Definition | Official and structured communication following a set hierarchy. | Casual and unstructured communication without formal rules. |
| Purpose | Used for official business activities, decision-making, and documentation. | Used for social interactions, team bonding, and informal discussions. |
| Flow of Communication | Follows a predefined channel (top-down, bottom-up, horizontal). | Spontaneous and can flow in any direction. |
| Examples | Reports, business emails, policies, and official meetings. | Chats between colleagues, casual emails, or social interactions. |
| Advantages | Ensures clarity, accountability, and professionalism. | Encourages free flow of ideas, quick feedback, and relationship-building. |
| Disadvantages | Can be slow and bureaucratic. | May lead to misunderstandings, misinformation, or rumors. |
Pro Tip: A balance between formal and informal communication enhances workplace efficiency and employee engagement.
Key Takeaways
Businesses use different communication systems like verbal, written, visual, and electronic communication.
Formal communication ensures clarity, documentation, and professionalism, while informal communication fosters teamwork and quick idea exchange.
A combination of both formal and informal communication leads to effective decision-making and a positive workplace culture.
Need more insights on business communication? Let me know!
Here’s a clear explanation of Types of Communication Systems in System Analysis and Design, with a focus on the difference between Formal and Informal Communication Systems in business:
Types of Communication Systems in Business
Formal Communication System
-
Structured and follows official channels
-
Flows through defined levels of hierarchy
-
Documented and traceable (e.g., emails, memos, reports)
Types:
-
Downward Communication (e.g., orders, policies)
-
Upward Communication (e.g., reports, feedback)
-
Horizontal Communication (e.g., coordination among departments)
Informal Communication System
-
Unofficial and spontaneous
-
Not documented or controlled
-
Spreads through personal connections (e.g., chats, gossip, lunch talks)
Example: “Grapevine” – a network of unofficial information sharing
Formal vs. Informal Communication System
| Feature | Formal Communication | Informal Communication |
|---|---|---|
| Structure | Organized and official | Unstructured and spontaneous |
| Flow | Follows hierarchy | Any direction |
| Documentation | Written and recorded | Usually verbal and undocumented |
| Speed | Slower (due to channels) | Faster |
| Flexibility | Less flexible | Highly flexible |
| Reliability | High (but slower) | Can be distorted |
| Example | Official emails, circulars | Coffee-break chats, WhatsApp groups |
In System Analysis and Design
-
Formal systems help define workflows, responsibilities, and communication flows.
-
Informal systems reveal hidden issues, team dynamics, and unrecorded feedback that can influence system behavior.
Would you like diagram illustrations, real-world business examples, or MCQs for practice?
